FREQUENTLY ASKED QUESTIONS

Gone on Arrival (GOA): When the vehicle requested to be towed/serviced has been moved prior to Tow Contractor's arrival at the tow scene. This fee is much less than our hourly or flat rate services but is charged to help recover some of the operating cost necessary to arrive on scene. This fee is also applied if service is attempted but unsuccessfu. while we are very knowledgeable and have been doing these services for many years there are many situations that are not resolvable at the time of service and require diagnostics and service by your mechanics. GOA is non refundable for any reason and is used to secure service. 

Without proper knowledge or inadequate equipment like old fashioned jumper cables this is possible. We only use commercial grade microprocessor controlled jump start devices. These devices are designed and engineered to know of proper hookup before they will ever apply any boosting power to your vehicles battery/electrical system. these devices will also alert us to any issues inside your battery or vehicles electrical system that will make it unsafe to attempt to jump start. 

No, 2 gallons of unleaded gasoline is included in the flat rate fuel delivery charge (this will get you about 30-50 miles in most modern vehicles). If more than 2 gallons, premium gasoline or diesel fuel is needed please note this to dispatch at time of service request so they can price accordingly. 

Lug nuts must be torqued to the manufacturer's recommended values, and they must be re-torqued to those values after driving approximately 20 to 80 miles after the tire service (or within 8 hrs following service, whichever comes first) . Both under and over tightening can be dangerous. 

Yes, Both under and over tightening can be dangerous. Our technician will always use a torque wrench and tighten lug nuts to manufacturers specifications.